FAQ

Frequently Asked Questions (FAQ)

Q: How Can I Pay For My Order?

We offer various payment methods, including credit/debit cards, PayPal, and cryptocurrency options. Simply choose your preferred method during the checkout process. Note: PayPal offers credit card processing without an account!

Q: I Have Problems Placing My Order Online

If you encounter any issues placing your order online, please reach out to our customer support team at 1-312-268-7337 for assistance

Q: Can I Change or Cancel My Order?

If you would like to cancel your order, please contact our customer service at 1-312-268-7337 or send an email to info@robb-USA.com. If the order has not shipped yet, there will be no charge. If the order has already been shipped, the refunded amount will exclude shipping and handling fees.

Q: What Is the Estimated Delivery Time for Standard Shipping?

Standard International Ground: Orders will be received within 10-14 business days after purchasing online. (For Continental North America, other destinations will be updated on a per-order basis.)

Q: How Do I Return an Item?

To initiate a return, fill out our online Return Form. You will receive instructions and a return label. Please ensure the item is in its original condition with all packaging. Refer to our return policy for more details.

Q: How Can I Track My Order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the shipping carrier's site.